Lieven Haesaert is a commercial engineer and holds an MBA from Leuven-Vlerick Management School. He started his career at KBC Bank as an economist. Lieven subsequently worked with The Boston Consulting group and with eBay, where he occupied several positions including head of Marketplace Development for eBay Belgium and director Trust & Safety for eBay South-West Europe.
In 2009 Lieven started at ING Belgium as head of Online Channels, and in 2013 became general manager Digital Channels. In 2017 Lieven joined ING’s Head Office as head of Digital Transformation for the Global Retail Banking segment. Since July 2019 he is responsible for Innovation Management and Transformation as Global Lead of ING’s Centre of Expertise Innovation.
How to make innovation part of the day to day of the organization
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- Building Innovation capabilities
- Integration in processes & governance
- Making it part of the mindset & culture