Jan van Casteren is responsible for expanding Flexport’s global reach, building its European client base and operations, and establishing new, critical relationships with Europe’s greater logistics network. He was most recently a project leader for the Boston Consulting Group, where he focused on Logistics, High Tech and Energy. He earned an MBA from INSEAD in Singapore and an MSc in Information Management from Tilburg University.
Service through Squads: Organizing Operations Around Clients for Shipping Success
Operational design is often centered around tasks, creating silos across functions and the client experience. As global trade tensions and market factors like increased consumer expectations for shipping time and reliability require more nimble supply chains, shipping clients need cohesive servicing to keep up with demands. Flexport’s EU VP Jan Van Casteren will speak to how Flexport developed a client-centric operational design from the start and the success clients have seen leveraging it.