Service through Squads: Organizing Operations Around Clients for Shipping Success

By: Jan van Casteren (Flexport) Stage 4 12:30 — 12:55

Operational design is often centered around tasks, creating silos across functions and the client experience. As global trade tensions and market factors like increased consumer expectations for shipping time and reliability require more nimble supply chains, shipping clients need cohesive servicing to keep up with demands. Flexport’s EU VP Jan Van Casteren will speak to how Flexport developed a client-centric operational design from the start and the success clients have seen leveraging it.

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